Refund Policy

Cancelling an order

If you need to cancel, contact us as soon as possible using the details in the footer, quoting your order number. We can cancel and fully refund an order any time before it's handed to a courier for delivery — once a courier has been dispatched and is on the way, we're no longer able to cancel through this process, since the delivery is already underway.

If your payment never actually completed (a declined or abandoned checkout), no charge was made and there is nothing to refund.

Missing, wrong, or damaged items

If something in your order arrives missing, incorrect, or damaged, contact us as soon as possible — ideally within 48 hours of delivery — with your order number and a description (photos help). We'll make it right with a partial or full refund for the affected items, at our discretion, or a replacement where practical.

How refunds are issued

Approved refunds are issued back to the original payment method through Clover, our payment processor. We are not able to refund to a different card or by cash. Refunds are typically visible on your statement within 5–10 business days, depending on your card issuer — that timing is outside our control.

A refund may cover the full order or just part of it (for example, one missing item) — in that case you'll see it reflected as a partial refund of the order total, not a full order refund.

Delivery fees on a refund

If we cancel or refund your order because of an error on our end (an item we couldn't fulfill, a delivery problem that was our fault, etc.), the delivery fee is refunded along with the rest of the order. If you cancel after a courier has already been requested, the delivery portion may not be refundable, since that cost has already been incurred with our courier partner.

Delivery fee changes

Delivery pricing is a live quote from our courier partner and can change between when you first see it and when you pay, or shortly after. Small changes are absorbed by us automatically and never affect what you're charged. A larger change is never charged to you automatically — we'll review the order and reach out before doing anything further, and we will never charge your card a second time for a changed delivery fee.

Questions about a refund

Contact us with your order number any time and we'll look into it.