Delivery Policy
How local delivery works when you order from Lulada Market & Café online.
Last updated: August 2026
Where we deliver
Online delivery is currently available only within Saskatoon, Saskatchewan. We use Google's address lookup to validate your address at checkout, and our courier partner, Uber Direct, has the final say on whether a delivery quote can be provided for that address — if it can't, we're not able to complete a delivery order to it. Outside our delivery area, you're welcome to shop in person at our Saskatoon storefront.
Who delivers your order
Deliveries are carried out by an independent courier through Uber Direct, not by Lulada staff. Your name, phone number, delivery address, and any drop-off instructions you leave are shared with the courier so they can complete the delivery.
ASAP and scheduled delivery
At checkout you can request delivery as soon as possible, or schedule it for a later time, based on our store hours and how long your order takes to prepare. We won't offer a delivery time our kitchen can't realistically hit — larger orders take longer to pick and pack, and we won't request a courier before your order is expected to be ready.
Delivery fees and quotes
Your delivery fee is a live quote from Uber Direct at the time of checkout, shown to you in full before you pay — we never add or reveal a delivery charge after payment. That quote is only valid for a short window. If it expires before you complete checkout, we automatically request a fresh one for you. See our Refund Policy for what happens if the delivery fee changes after you've already paid.
Tracking your delivery
Once your order is confirmed, we'll email you a link to track it. Before a courier has been assigned, that page shows your order is being prepared; once one has been dispatched, it shows live status and a direct link to Uber's tracking page for your delivery.
If delivery can't be completed
If a courier is unable to complete a delivery (for example, nobody is available at the address for a hand-to-door delivery and it's returned to us), our team will follow up with you directly to arrange a redelivery, pickup, or refund as appropriate.
Age-restricted deliveries
Some items may require proof of age at the door under Saskatchewan or federal law. If valid ID can't be shown at delivery, the courier may be unable to hand over the affected item, or the order.
Questions about delivery
Contact us using the details in the footer — we're happy to help before or after you order.
Questions about this policy? Contact us and we'll help.